Frequently Asked Questions
The birthday party you'll never forget.
What's included in a Hero's Toledo Party?
In a word…"everything!" Check out our package details for a complete list, but your party will include tableware, pizza, cupcakes, drinks, active playtime and, as always, your very own Party Hero to guide your child and all their guests through two full hours of engaging fun.
Are my parties private?
YES! Your group will never be sharing an attraction or a party room with another birthday party. It's likely there will be other parties in the facility, but your time on the inflatables, sandlot, carnival tent, rock star salon, laser tag arena and party room is always for your group only.
Can I bring my own Decorations?
Yes! Special Table Decorations look great in your private party room and you are more than welcome to bring your own. Plus, this won't add any work for you because we'll make sure your room gets set up just the way you want it. Just keep in mind that we may not have a lot of time between parties so please be reasonable with what you bring. Please no wall or ceiling decorations.
WHAT IS YOUR DEPOSIT AND CANCELLATION POLICY?
A $50 deposit reserves your special date and time. Up to one week before your party, the deposit is fully refundable. Within one week of your party, your deposit can be transferred to another date and/or time or simply forfeited. Hero's accepts VISA, MasterCard, Discover, Personal Checks, and Cash. Sorry, No American Express.
How long will my party last?
All of our parties are 2 hours long. And we jam pack those 2 hours with fun! Young children are happy to go from one activity to the next, and we've learned that 2 hours is just the right amount of time for games, presents, pizza, drinks, and cupcakes. Due to our scheduling, we cannot extend the length of any party. If you have a large group or think you'll need more time, why not rent our entire facility on a week day? We'd love to have you.
Who do I get charged for?
Our Star Parties include 10 children in the base package. Additional guests are $10 each. At Hero's, there are no awkward surprises – you're only charged for the children who actively participate in the party. You don't need to worry about big brother or baby sister who just came along to watch, and you never need to worry about the adults who stay to watch the festivities. Want to add one or two more children? The more the merrier! You won't need to provide a head count. You only get charged for the additional kids that show up.
Do you supply birthday cake?
Yes! We have fresh-baked cupcakes that we bake from scratch each week. At your party, each child will get to decorate their own cupcake with sprinkles and candies. The cupcakes are arranged into a tower with candles, we turn down the lights and sing Happy Birthday! It's a great moment for your child and for their guests. If you'd like to provide your own themed cake, that's fine too. Just let us know before the day of the party. No other outside food is allowed by the Wood County Health Department.